AudioCodes Ltd. develops equipment and software that enable voice communications to be carried, secured and managed over IP networks. This Israeli company operates in an often less visible layer of telecommunications: the interconnection between operator networks, business telephone systems and communication applications. Its role includes supporting migration to the cloud without requiring the immediate replacement of all existing installations.
A history tied to voice over IP
Founded in 1993 by Shabtai Adlersberg and Leon Bialik, AudioCodes grew around digital voice processing and, later, voice transmission over data networks. Its history follows the transition from traditional telephony, built around dedicated networks, to architectures based on the Internet Protocol. Listed on Nasdaq, the company has gradually expanded its portfolio from components and embedded technologies to network equipment, software and services.
This evolution explains its current positioning: rather than offering only a communication application for end users, AudioCodes provides some of the building blocks needed to make it work. The company works with operators, integrators and service providers, as well as organizations directly modernizing their own telephony systems.
Connecting networks and use cases
Its session border controllers, or SBCs, play a central role in this offering. Deployed at the boundary between different voice over IP networks, they help manage traffic, interoperability and communication security. Voice gateways, meanwhile, connect traditional telephone equipment or access lines to IP environments. AudioCodes also sells desk phones and monitoring and administration tools.
Telephony integrated with Microsoft Teams is a major focus of its business, notably through solutions compatible with Direct Routing. The aim is to connect the collaboration platform to operators’ telephony services and systems already in place. Businesses can thus continue to accommodate certain local requirements or retain certain equipment while moving usage toward a common interface.
This infrastructure is complemented by cloud services and solutions for contact centers. With offerings such as Voca CIC and VoiceAI Connect, AudioCodes also positions itself in conversational interactions and the connection of voice agents to telephone networks. This extension draws on its voice expertise beyond simply routing calls.
What next?
What comes next will depend in particular on the pace of business migration to cloud telephony and the adoption of voice agents based on artificial intelligence. For AudioCodes, the opportunity lies in making these new services compatible with heterogeneous telecom environments. The challenge will be to grow recurring software and service revenue in a competitive market while meeting requirements for availability, data protection and audio quality. Technical integration will remain crucial: an automated conversation has value only if it works under real-world call conditions.