Jobber is a Canadian software company serving professionals whose work takes place mainly in the field: landscaping, cleaning, plumbing, heating and residential maintenance. Available online and on mobile devices, its platform brings together the tools needed to organize services and manage customer relationships. It specifically targets small businesses that need to coordinate their teams while handling incoming requests, appointments and payments.
A company born from working closely with tradespeople
Jobber was founded in 2011 in Edmonton, Alberta, by Sam Pillar and Forrest Zeisler. Its starting point was a practical problem: many service businesses rely on a patchwork of notebooks, spreadsheets and general-purpose tools to run their operations. The founders built their offering around these everyday tasks, paying particular attention to how small teams work.
The company expanded in the North American market by adopting a subscription-based software model. In 2023, it announced US$100 million in funding led by General Atlantic, intended to support product development and growth.
Connecting the office, the field and the customer
At its core, Jobber focuses on managing service jobs, commonly referred to as “field service management.” The software makes it possible to centralize customer contact details, prepare quotes, schedule jobs and assign them to team members. Teams can access relevant information from their phones and record completed work without waiting until they return to the office.
The platform also covers invoicing and offers payment features, whose availability varies by market. Notifications and reminders make communication about appointments and invoices easier. A customer portal allows customers to view business documents and complete certain tasks independently. The aim is to maintain continuity between the initial request, service delivery and payment.
Jobber also offers connections with other software, including QuickBooks Online for accounting. This integration approach helps reduce duplicate data entry without claiming to replace every tool a business uses. Its positioning therefore rests on operational management tailored to local service trades, rather than a general-purpose software package designed for large organizations.
What’s next?
The next stage hinges on balancing richer functionality with ease of use. For its customers, each automation must deliver a tangible benefit without making work processes more cumbersome. Jobber also operates in a competitive sector, where software vendors seek to bring together business management, payments and team tracking. Its ability to support businesses of different sizes while taking account of the specific characteristics of trades and markets will be an important factor in its development.